We're here to help! Listed below are frequently asked questions. If you don't see your question, explore the links to the right. Or, submit a support request.
- Account & Setup
- I forgot my User Name/Password
- Can I make the screens/type larger?
- How do I access multiple accounts?
- How do I add or change account users?
- How do I cancel my account?
- How do I request help or leave a suggestion?
- What browsers are supported?
- Where do I change my email or password?
- Where do I change my plan?
- Where do I log in to my account?
- Where do I start?
- Why should I do a profile?
- Calendar
- Contacts
- Can I view a list of all my doctors or emergency contacts?
- How do I add a new contact?
- What are contact groups?
- How can I assign a contact to two groups?
- Can I print or share my contact lists?
- What’s the fastest way to find the contact I need?
- How do I add notes to a contact?
- Where do I edit or delete a contact?
- Where can I change/delete the name of a contact group?
- Importing and exporting contacts.
- Why do some of my contacts have stars next to them?
- Favorite Links
- How do I add or edit a favorite link?
- What are favorite links for?
- How do I remove a website?
- Where do I find new websites?
- Can I keep my links private? Can I share certain ones?
- Why do some of my links have a star?
- What’s the easiest way to visit the websites I’ve saved?
- I can’t find one of my favorite websites. What do I do?
- Journal
- Medications
- Where do I find my medication wallet list?
- How do I add a new medication?
- Where do I add a new dosage?
- Can I share my medication information with others?
- What medications can be added to my lists?
- Is there a way to view medications for a specific date?
- I can’t find a medication.
- I’m confused about where to add a medication.
- Can I delete or edit medications after I entered them?
- My Stats
- My Vault
- Ready Reports
- Reminders
- How can I turn off all medication reminders?
- How will my reminder look when I receive it?
- I can’t find my wireless carrier on the list.
- I’m not seeing my email reminders or my emailed reports.
- I’m receiving email reminders, but not text reminders.
- How can I turn off all event reminders?
- Getting started with reminders.
- Is it possible to set a global reminder?
- Can you remind me to reorder?
- Can I turn off individual reminders?
